“H LENSCAPE Privacy Policy Service and Product Service Agreement”
Hello H LENSCAPE members! Welcome to make purchases on the H LENSCAPE website. In order to protect your rights, please carefully read the following terms and conditions before purchasing any products sold on this website.
These terms and conditions are established to protect the interests of both “you” and the “H LENSCAPE website product operator (hereinafter referred to as H LENSCAPE).” By clicking the “I agree” option or engaging in activities such as ordering, making payments, or consuming on the H LENSCAPE website (https://hedyhan.com/), it is considered that you have been informed in advance and agreed to comply with all the provisions of this “H LENSCAPE Privacy Policy Service and Product Service Agreement.”
If you are under eighteen years old, please ensure that your parent or guardian has read, understood, and agreed to all the contents of this “H LENSCAPE Privacy Policy Service and Product Service Agreement,” and agrees to your use of the H LENSCAPE website (https://hedyhan.com/) before continuing to use this service.
You agree that matters related to your use of H LENSCAPE services on the H LENSCAPE website (https://hedyhan.com/) may be communicated through electronic documents (such as emails or website announcements).
Personal Data Security Before making a purchase on the H LENSCAPE website (https://hedyhan.com/), you must set up a member account and password, and provide relevant personal information to become a formal member. Alternatively, you can use other social media account information that H LENSCAPE agrees to authorize for verification and login. You must ensure the integrity and accuracy of this information. If there are changes to the information later, you must actively log in to the H LENSCAPE website (https://hedyhan.com/) to modify it or contact H LENSCAPE customer service for assistance. If the information provided is incorrect or false, H LENSCAPE has the right to suspend or terminate your membership and refuse to continue providing services to you.
You are responsible for properly safeguarding the “member account and password” and may not disclose, lend, transfer, or provide it to a third party in any way or under any pretext. After each use, you must log out to prevent unauthorized use by others. For all actions taken on the H LENSCAPE website (https://hedyhan.com/) after logging in with your member account and password, unless it can be proven that the cause is not attributable to you, it will be considered your own behavior, and you will bear full responsibility. If your account is misused due to reasons not attributable to H LENSCAPE, H LENSCAPE is not liable for compensation.
The personal data you provide will be kept confidential by H LENSCAPE in accordance with this “H LENSCAPE Privacy Policy Service and Product Service Agreement,” and will not be disclosed or provided to third parties except for cooperating manufacturers related to the transaction or as otherwise stipulated in this agreement.
In the following situations, H LENSCAPE has the right to provide your personal information to authorized agencies, or third parties who claim their rights have been violated and provide appropriate evidence:
- In accordance with legal provisions or legitimate requests from judicial, prosecutorial, investigative agencies, and other authorized agencies.
- To protect the legitimate rights and interests of other members or third parties.
- To maintain the normal operation and security of the H LENSCAPE website system.
- If you violate this agreement, and H LENSCAPE exercises its rights in accordance with the law.
H LENSCAPE: Online Browsing/Ordering/Customization Services The product information listed on the H LENSCAPE website (https://hedyhan.com/) is an invitation for offers. After you complete the online order confirmation process, H LENSCAPE will automatically send you an email notification acknowledging receipt of your order. However, this does not mean that the transaction has been completed or the contract has been established. H LENSCAPE reserves the right to accept or decline the order. If there are errors in the transaction conditions, the product is out of stock, the service cannot be provided, or there are other situations where H LENSCAPE cannot accept the order, H LENSCAPE will proactively contact you by phone or email to cancel the order or process a refund.
H LENSCAPE is responsible for ensuring the quality of all products you order and assisting you with any product usage queries. After the product is delivered, you must adhere to the recommended storage conditions for the product’s external environment. If the product’s quality varies due to failure to follow the recommended storage methods after delivery, H LENSCAPE is not responsible.
Once you complete the ordering process on the H LENSCAPE website (https://hedyhan.com/), it indicates that you are making an offer and are willing to comply with the terms and conditions or restrictions stated in this “H LENSCAPE Privacy Policy Service and Product Service Agreement” and on the H LENSCAPE website (https://hedyhan.com/). If there are changes to your contact information (such as recipient address, phone number), you must contact H LENSCAPE customer service immediately. You may not deny the order or refuse payment on the grounds of data discrepancies.
When using a credit card for shopping or making on-site payments, you must provide accurate credit card information and use a credit card owned by yourself for the purchase. If false registration or any unauthorized use occurs without the cardholder’s permission, H LENSCAPE has the right to suspend or terminate your membership and pursue legal action. To protect member privacy and rights, H LENSCAPE does not retain financial information such as credit card numbers registered by members on the H LENSCAPE website (https://hedyhan.com/).
All consumption activities you engage in on the H LENSCAPE website (https://hedyhan.com/) should be based on the electronic transaction data automatically recorded by the H LENSCAPE computer system. In case of disputes, H LENSCAPE agrees to provide the electronic transaction data for your reference. If you still believe that the transaction data is incorrect, please notify H LENSCAPE immediately for negotiation.
If the product you ordered cannot be delivered twice and cannot be contacted for more than three days, H LENSCAPE may cancel the order. For refunds of canceled orders without reason, you must fill out a “Customer Order Cancellation Refund Application Affidavit” and return the funds through the original payment method. The refund processing time is calculated from the date the “Customer Order Cancellation Refund Application Affidavit” is submitted and received by H LENSCAPE customer service, and it will be completed within 15 working days. If there are uncontrollable factors in other financial systems, it may cause a delay in the refund processing date.
If H LENSCAPE determines that there are special circumstances such as backorders, out of stock, discontinued products, or the delivery location is unreachable, H LENSCAPE reserves the right to ship or not ship the product.
Returns and Refunds According to the Consumer Protection Act, H LENSCAPE provides you with a 3-day inspection period (non-trial period) starting from the day after the product arrives.
As “H LENSCAPE” products are custom-made, they are not eligible for returns/refunds, and no trial or design changes are accepted. Once the order process is completed and production begins, no returns are allowed.
If the packaging is damaged or incomplete due to transportation when you receive the goods, please check the product on the spot and notify the courier. If you find any damage after receiving the goods, please contact H LENSCAPE customer service within 7 days to handle the replacement process.
The inspection period is calculated based on the actual arrival time of the product. If there is a delay in delivery, the inspection period is still calculated based on the actual arrival time of the product.
If you find any quality problems during the inspection period, please contact H LENSCAPE customer service immediately to explain the situation. H LENSCAPE will provide you with a refund or replacement service in accordance with the Consumer Protection Act.
H LENSCAPE is not responsible for quality problems caused by the following situations:
- After receiving the product, you do not store it according to the recommended storage conditions or use it improperly.
- The product has been altered or repaired by anyone other than H LENSCAPE.
- Any attempt to alter or repair the product without the permission of H LENSCAPE.
- The quality problem is caused by force majeure factors such as natural disasters, earthquakes, fires, floods, wars, and other factors that cannot be controlled by H LENSCAPE.
If a refund is required due to quality problems, the product must be returned in its original packaging, and the return shipping cost will be borne by H LENSCAPE. After H LENSCAPE receives the returned goods and confirms that the returned goods are consistent with the original goods, H LENSCAPE will handle the refund process in accordance with the Consumer Protection Act.
H LENSCAPE may terminate or modify any part of the service provided to you at any time and for any reason without prior notice.
The H LENSCAPE website (https://hedyhan.com/) may contain links to third-party websites or resources. You acknowledge and agree that H LENSCAPE is not responsible or liable for the availability, accuracy, content, or policies of third-party websites or resources. Links to such websites or resources do not imply any endorsement by H LENSCAPE of such websites or resources or the content, products, or services available from such websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources.
Intellectual Property All content and materials available on the H LENSCAPE website (https://hedyhan.com/), including but not limited to text, graphics, website name, code, images, and logos are the intellectual property of H LENSCAPE, and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display, or transmission of any content on this site is strictly prohibited unless authorized by H LENSCAPE.
Termination H LENSCAPE may terminate or suspend access to our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the terms. All provisions of the terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
Changes H LENSCAPE reserves the right to modify or replace these terms at any time. By continuing to access or use our services after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using our services.
Contact Us If you have any questions about this “H LENSCAPE Privacy Policy Service and Product Service Agreement,” please contact H LENSCAPE customer service.
This agreement is governed by and construed in accordance with the laws of the Republic of China. Any dispute arising out of or in connection with this agreement shall be submitted to the Taipei District Court in the first instance.
By using the H LENSCAPE website (https://hedyhan.com/), you agree to all the terms and conditions outlined in this “H LENSCAPE Privacy Policy Service and Product Service Agreement.”